Zenoti
Services

Whether you’re just beginning the onboarding process, have recently gone live with Zenoti, or if you’ve been with Zenoti for a while. I’m here for you to be a fresh set of eyes, an extra hand, and to make everything a bit less daunting.

  • Price varies
    Gearing up for a transition to Zenoti but feeling overwhelmed? Let’s make it a little easier. We'll start with a consultation call to identify what you're looking for support with. This might look like a few meetings with you to provide more detail and context about what the end result will be in Zenoti, getting you started with some of the data Zenoti is looking for, or even me completing documents on your behalf.

  • The No-Access-Needed Audit (no cost)
    I’ll assess what needs no access - your online webstore (online booking) as well as your customer mobile app and SmartBot widget if they are in use. You’ll receive my assessment with the five most impactful recommendations. The ball is in your court from there.

    The Big Picture Audit ($250)
    I’ll review the bigger, broader pieces of the system (including but not limited to: service and product set up, appointment book functionality/look, organization-level configurations, etc.) This includes everything in the No-Access-Needed audit.

    The Nitty Gritty Audit ($400)
    In addition to what is reviewed in The Big Picture Audit, I’ll get down to the super-fine details like reviewing how your emails/texts are set up, columns within your reports, discount set ups, and so on.

  • $150 for first template + training; $50 for each additional template
    Choose from a selection of base templates to be customized to your branding; initial template includes a one-hour training session on how to use/make changes to the template along with a PDF document that includes necessary steps as well as tips and tricks.

    No training needed? No problem! You can always purchase a la carte templates. $75 for first template; $50 for each additional.

  • price varies

    Dependent on your needs, this can range from a comprehensive audit and review of how you're communicating to your guests (marketing not included) as well as what that communication looks like and how it reads.

  • $45/form (price may increase if form is particularly long or has more intricate requirements)

    If you're in need of a new custom form (or instructions) or for your existing hard copy form to be turned into a Zenoti-ready form, I can create this for you.

  • $60/hour

    Got a Zenoti-based task that has been looming over you? A service menu or inventory overhaul, closing out a bunch of old invoices, building discounts, creating a specific marketing email, running some reports, or just a whole bunch of miscellaneous things you want to cross off your list? No problem. Let's discuss what's on that list and see what I can assist with.

A Second
Brain  or
Second Set
of Hands

In a world built on creativity, color, and sometimes chaos, I offer you strategy, clear definitions, and organization.

A bit of a snoozefest, I know, but someone’s gotta do it, right? Allow me to help with some of the heavy lifting in the world of operations.

  • $200
    A full, thorough website audit, both from a desktop as well as mobile.

    I’ll provide clear and honest feedback, with screenshot examples, about your website from a guest perspective.

    I will cover aspects such as (but not limited to): the logic of where things are placed in your website, actual functionality, grammar/spelling/punctuation, imagery within your site, and elements that seem to be missing from your site that may be helpful to provide a complete guest journey.

    (Want me to include a look at your online booking? Let me know so that I can verify time and price with you.)

  • price varies

    Standard. Operating. Procedures. Are you lacking some processes in the salon? Or maybe there are “processes” but they don’t exist in the written form which makes it hard to train and really makes you nervous for if certain people aren’t at the salon?

    Let’s find out what procedures in the salon are either feeling hectic and need a little order or let’s put pen to paper (and by “pen to paper” I mean “fingers to keyboard”) so that your team has something concrete to refer to.

  • Following a consultation with you, I’ll find out what your guests are experiencing and give you the honest truth.

    This will include a light assessment of your website as well as online booking (regardless of the platform you use!) I will also call (and text, if available) the front desk team over the course of a couple days with various inquiries and booking attempts.

    After this, we will reconnect over an in-depth call to go over my experience. We can spend time discussing possible solutioning, improvements, or anything you are wanting to explore to elevate the guest experience.

    The goal here is to increase loyalty, overall spend, reviews, etc. at your salon as well as determine possible coaching opportunities for your front desk team.

  • If you are in the Greater Seattle area and want me to layer in everything from The Far-Away Secret Shopper plus an in-person visit, this is what you’re looking for!

    Not sure if you quite fall into Greater Seattle? Actually in Cle Elum or Portland? Feel free to ask - I am open to discussing travel!

  • Yep, there’s one more layer to this.

    All of the components of The Far-Away and Secret Shopper but I’ll also book and experience a service/services. No additional “cost” aside from the cost of the service(s) in the salon for the day.

    A full assessment of the service provider(s), service itself, and every element of the experience will be included (as well as any follow ups that you expect your staff to complete).

  • $60/hour

    Is there something else in the niche world of salons you’re needing remote help with? Assistance with creating review documents (or maybe assessing how you can make them easier or even automate?), someone to conduct some market research to determine if you can raise your prices comfortably, anything else you could dream up?

    Drop me a message and let’s discuss!